In case you were wondering:

What times are check-in and check-out for your vacation rentals?

Check-in is at 4:00 p.m. on your arrival date. Check-out is at 10:00 a.m. on your departure date. If you would like a different time, please make arrangements in advance. Early check-in or check-out are subject to availability and may require an additional fee.

Will a property manager be onsite for my check-in?

Yes! We will have someone present at check-in to make sure you are comfortable in your home and to answer any questions you may have. If any issues come up during your stay, Desert VIP Services is available 24/7 by phone or text.

Do the vacation rentals have WiFi?

Yes, each of our Indio and La Quinta vacation rentals has free, high-speed WiFi for guests. Please refer to your welcome information or ask the property manager for the password.

Do you do direct bookings for your vacation rentals?

Yes! Please use this website to book directly with Desert VIP Services. You may also call or text us at (760) 625-5522.

When is payment due for my vacation rental booking?

Payment is due in full at the time of booking unless other arrangements are made. You will also be required to provide a refundable damage deposit. Please refer to the rental agreement for additional information.

Do you allow smoking in any of your vacation rentals?

No, all of our vacation rentals are non-smoking. An additional cleaning fee will be assessed if necessary.

What is your cancellation policy?

Payments are generally non-refundable. Please refer to your rental agreement for details. We strongly encourage guests to purchase travel insurance, either through your booking platform of choice or a third-party insurer. Make sure to read your policy! Some have exclusions. The ones that allow you to cancel for any reason will give you the most flexibility.

Do you allow pets in your vacation rentals?

Some of our vacation rentals are animal friendly, while others have strict no pet rules. For help finding the right vacation rental for you and your furry family members, please contact us directly.